137 COMPLAINTS AND FAIR HEARINGS SR 94-04, 04/94 (AAM-A)

See the General Manual, Item 31, Complaints and Fair Hearings. If any individual or authorized representative expresses dissatisfaction with a decision regarding benefits or services, take all of the following steps:

1. Explain the basis for the decision and the applicable policy requirements.

2. Provide the individual an opportunity to have a conference with the Supervisor.

3. Provide the individual an opportunity to request a fair hearing.