705 ISSUING BENEFITS SR 94-04, 04/94 (AAM-A)

See SR 98-50 dated 8/98 for changes to this policy applicable only to Concord D.O. pilot implementation of New HEIGHTS.

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The Postal Service delivers assistance checks to home addresses. Benefits may be sent to a post office box or to a general delivery address, but only if one of the following is true:

• home delivery of mail is not available where the recipient lives, or

• mail pilferage is an extensive problem in the recipient’s area.

Determine whether the recipient has a valid reason for use of a post office box or general delivery address.

Verify the need for a post office box or general delivery address at initial application and redeterminations. Accept any document or collateral contact that reasonably establishes the need.