161.05 Processing Redeterminations (FAM)

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To prevent delays in the redetermination process, the individual must do the following by the 15th day of the last month of the redetermination period:

• complete BFA Form 800, Application for Assistance, and participate in a face-to-face/phone interview, if the redetermination method is face-to-face/phone;

• return the completed BFA Form 800R, Application for Continued Eligibility for Financial, Medical, Child Care, and SNAP Benefits and provide all needed proofs, if the redetermination method is mail-in. No interview is necessary if participating in the mail-in redetermination process; or

• complete the online Redetermination Application and provide all needed proofs, if the redetermination method is online. No interview is necessary if participating in the online redetermination process.

When verification is not sufficient or not provided in the online or mail-in redetermination process:

• send New HEIGHTS-generated AE0055, Proof Needed to Determine your Assistance. Or, if New HEIGHTS is unavailable, use paper backup BFA Form 808, Proof Needed to Determine Your Assistance; and

• allow individuals 10 additional days to provide the needed verification.

Require a face-to-face/phone interview with individuals who do not fully complete either BFA Form 800R or the online Redetermination Application, but at a minimum provide their name, address and sign the form.

Contact the individual to ensure information has not changed since the redetermination appointment if the case is not being processed within one month of the appointment date.

Process redeterminations within 30 days of the application date if the individual has not participated in an interview or provided required verification by the end of the redetermination period. See Section 161.07, Termination at Redetermination.

References: He-W 606.01, He-W 606.92, He-W 606.100, He-W 636.01, He-W 644.01, He-W 684.01-.02, RSA 167:79,III(j), RSA 167:83(II)(c)-(d), 45 CFR 206.10(a)(8)-(a)(9)