707 ISSUING FINANCIAL ASSISTANCE BENEFITS (FAM)

SR 17-07 Dated 05/17

Previous Policy

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Financial assistance benefits are issued via Electronic Funds Transfer (EFT) or Electronic Benefits Transfer (EBT). The FANF casehead must choose which benefit issuance method they prefer.

Paper checks are never used to issue financial assistance benefits, except for recipients in nursing facilities who may choose to receive supplemental payments for a personal needs allowance in the form of a check.

ELECTRONIC FUNDS TRANSFER (EFT)

EFT is one method of delivering financial assistance benefits to a recipient, authorized representative (AR), or protective payee, and is the only method of benefit delivery for vendors. See PART  115, VENDOR PAYEES. In this method of delivering financial assistance benefits, the benefit is directly deposited into the recipient’s, AR’s, or protective payee’s bank account.

Suitability of Accounts

Recipients, ARs, or protective payees must have an open checking or savings account to receive EFT.

EFT can be made to any checking or savings account by transmitting deposits through the bank’s electronic address, known as the "transit and routing number." This number is a series of coded entries contained on the bottom of a check or a checking account deposit form. All checking accounts are capable of receiving EFT.

Recipients may designate only one account for EFT deposits. Recipients may not split EFT payments between separate accounts, unless an amount is being deposited into the account of a vendor payee.

If more than one account exists and the individual, AR, or protective payee has indicated they would like benefits issued via EFT but does not specify the account to use for EFT, choose:

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the account with the casehead’s name listed as the primary holder; or

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the checking account, if more than one account lists the casehead’s name as the primary holder.

If the only account available to the casehead is a child’s savings account, deposit cash benefits into that account.

 

Exception: If the casehead does not have signature access to the child’s savings account, do not deposit cash benefits into that account.

If the only account available is an account managed by a representative payee for social security benefits or an account used to manage more than one client’s social security benefits, known as a collective account, deposit cash benefits into that account.

Issue benefits via EBT if:

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the casehead chooses EFT and does not provide the information needed to issue benefits via EFT; or

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the bank account information the casehead provides results in a failed EFT transfer.

ELECTRONIC BENEFIT TRANSFER (EBT)

EBT is the other issuance method for financial assistance benefits to a recipient, AR, or protective payee.

Recipients access financial assistance benefits from an electronic EBT account with a magnetic stripe debit card (the "EBT card").

Recipients control access to the EBT account by a 4-digit Personal Identification Number (PIN).

EBT cash assistance recipients are allowed 2 free cash ATM withdrawals every calendar month. An EBT-related transaction fee is charged for each use over and above the 2 free ATM withdrawals allowed. This fee is automatically debited from the EBT cash account.

EBT Card Pin Selection

EBT cards are active when they are mailed to recipients. Once the recipient has received their EBT card, the individual must select a PIN for the card by going to www.ebtedge.com, calling 1-888-997-9777, or at the District Office.

Individuals involved in the determination of eligibility, including Family Services Specialists and District Office Supervisors, are prohibited by federal regulations from assisting recipients in the EBT card PIN selection process.

Authorized Representatives and EBT

Generally speaking, applicants and recipients may choose an AR to assist in the EBT process by so designating on DFA Form 778, Authorized Representative Declaration. If a recipient or AR chooses to obtain an EBT card at the District Office, the person must present proof of identity before being given the EBT card.

AR’s may be designated to receive and access benefits on behalf of the recipient by:

obtaining an EBT card that has the AR’s name on it, which will have access to the applicant or recipient’s EBT benefits; (Applicants and recipients use Form 778 to designate whether they want the AR to have access to their Food Stamp benefits, their cash benefits, or both) or

assisting the client with ordering replacement EBT Cards, balance inquiries, PIN selections, PIN changes, and general EBT related questions.

 

Receipt of EBT Cards at District Office (DO)

Recipients may request to receive their EBT card at the DO, rather than through the mail, for one of the following reasons:

1.     The recipient is homeless; or

2.     The recipient is currently facing a hardship that prevents them from receiving their EBT card through the mail.

If a recipient claims that they are currently facing a hardship, the DO Supervisor or the EBT Administrator must approve that the recipient can pick up their EBT card at the DO.

EBT Cards Returned by the Post Office

Recipients must update their address with the Post Office and/or add their name to the mailbox in order to ensure delivery of the EBT card.

If the Post Office cannot identify that the recipient is living at the address where the EBT Card is mailed, the EBT card will be returned to the Data Management Unit (DMU). DMU alerts the Family Services Specialist (FSS), and the FSS must attempt to contact the recipient.  If the recipient cannot be reached, a notice must be mailed informing the recipient that the EBT Card has been returned to DMU.

Returned EBT cards will be held at DMU for 30 days following the EBT card issuance date.  If the card cannot be re-sent during that time period, the EBT card must be deactivated and destroyed.

 

 

References: He-W 671.01, He-W 671.02, RSA 161:2, I