127 INTERVIEWS SR 95-51, 07/95 (FAM-A)

Interviews are official and confidential discussions of household circumstances. The worker must do all of the following:

• evaluate all available information, including any existing case record,

• resolve any unclear or incomplete information,

• inform individuals of their rights and responsibilities, and

• provide information about program policies and procedures.

• Conduct an interview prior to each initial determination and each redetermination of eligibility.

Exception: If the information provided for an initial determination of eligibility establishes that the individual is ineligible, the worker may deny the case without an interview.

Some interviews may be waived for individuals participating in the Mail Recertification process. See Part 161.

The worker may also require an interview as a result of reported changes or the discovery of conflicting information regarding eligibility criteria.