135 PROVIDING NOTICES TO INDIVIDUALS SR 99-03, 02/99 (FAM-A)

Provide timely notice to individuals of all of the following actions:

• the outcome of all eligibility determinations,

 Exception: All notices related to initial eligibility for Healthy Kids-Silver medical insurance (HKS) are provided by New Hampshire Healthy Kids Corporation (NHHKC).

• changes which affect the benefit amount or eligibility level,

 Exception: All notices related to changes in HKS premium payment amounts due to changes in family income are provided by NHHKC.

• approval or denial of good cause claims,

 Exception: All notices related to approval or denial of good cause for nonpayment of required premiums for HKS are provided by NHHKC.

• initiation or changes in recoupment or corrective payment amounts,

• appointment, removal or change of a protective or vendor payee, or a change in the payment amount,

• approval or denial of a request for emergency assistance, and

• when a creditor requests that protective payments or vendor payments be made due to financial mismanagement.