143 COMPLAINTS AND FAIR HEARINGS SR 96-38, 07/96 (FAM-A)

See the General Manual, Item 31, Complaints and Fair Hearings policy. If any individual or authorized representative expresses dissatisfaction with a decision regarding benefits or services, take all of the following steps:

1. Explain the basis for the decision and the applicable policy requirements.

2. Provide the individual an opportunity to have a conference with the supervisor.

3. Provide the individual an opportunity to request a fair hearing.