147 ACTIONS ON CHANGES SR 09-11, 11/09 (FAM-A)

When an individual reports a change in earned income:

• first attempt collateral contact. If collateral contact is successful, consider the reported information as verified and no further action is necessary.

• if collateral contact is unsuccessful, verify the reported change by using:

- information provided by the client, if the change is expected to decrease benefits. See PART 153, CHANGES THAT DECREASE BENEFITS; or

- standard verification procedures, if the change is expected to increase benefits. See PART 151, CHANGES THAT INCREASE BENEFITS.

For other reported changes that have occurred, take all of the following actions:

• Record the reported change and the date.

- Use Form 63, Report of Information Change, indicating the date the change was reported.

• Take timely action on the change, as follows:

- within 10 working days of the date the change is reported.

• Notify the individual of any needed verification because of the reported change, using New HEIGHTS-generated AE0055, Proof Needed to Determine Your Assistance. If New HEIGHTS is unavailable, use paper backup Form 808, Proof Needed to Determine Your Assistance.

• Allow the individual 10 calendar days from the date the change occurs to provide verification of the change.

• Determine the effect of the change on the individual’s eligibility and benefits.

Exception: Schedule a redetermination appointment prior to the change if policy requires that assistance be terminated in the month in which the change takes place.

Example:

A child turning 20 must be closed on the day of the month in which they turn 20. If their birthday is on the 20th of November, action to close the case must be done by the 9th so that the case closes by the 20th.

For other reported changes that are expected to occur, take all of the following actions:

• Record the reported change and the date the change is expected to occur.

• Within 10 working days of the date the change was expected to occur, contact the individual to request verification of the change.