147 ACTIONS ON CHANGES SR 98-03, 05/98 (FSM-A)

When an individual reports that a change in information is expected to occur, take all of the following actions:

. Record the reported change and the date the change is expected to occur.

. Within 10 working days of the date the change should have occurred, contact the individual to request verification of the change.

Act on all changes, including changes reported outside the household or discovered through other means.

. At minimum, document in the case record changes that do not increase benefits or affect benefit level.

. Clarify any discrepancies through written notification or telephone contact.

. Allow the household to have a face-to-face interview , if the household requests one, to resolve any discrepancies, but do not require an in-person interview.

Exception: Require a face-to-face interview when fraud or intentional program violation is suspected, such as when the household faile to report earned or unearned income.

When an individual reports that a change in information has occurred, take all of the following actions:

. Record the reported change and the date.

- Use Form 63, Report of Information Change, indicating the date the change was reported.

- Provide a new Form 470.

- Take timely action on the change within 10 calendar days of the date the change is reported.

. Notify the individual of any needed verification because of the reported change, using Form 808, Proof Needed to Determine Your Assistance.

. Allow the individual 10 calendar days from the date the change occurs to provide verification of the change.

. Determine the effect of the change on the individual's eligibility and benefits.

Exception: Schedule a redetermination appointment prior to the change if policy requires that assistance be terminated in the month in which the change takes place.