709.04 Cash-out of EBT Food Stamp Benefits SR 98-51, 12/98 (FSM-A)

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Convert EBT food stamp benefits to EBT cash benefits when a food stamp recipient moves to a non-EBT state. A client whose case has already been closed does not need to reactivate the case to request conversion.

• The client must make the request for conversion in writing, and must provide his or her new out-of-state address.

• The worker must verify if this is a non-EBT state.

• If the client’s new address is in a non-EBT state, conversion is done.

• If the client’s new address is in an EBT state, conversion is denied. Recipients in most EBT states may use their card to purchase eligible food stamp items so long as the EBT account is active.

Cashed-out food stamp EBT benefits are accessed, in the same manner as any other EBT cash benefit, by using the EBT card at an Automated Teller Machine (ATM) displaying the QUEST logo. Detailed instructions for use of the EBT card at ATM’s are included in the client EBT brochure, Form NCSNH0118.

Exception: If an EBT food stamp recipient moves to a state that does not participate in the QUEST system, whether an EBT state or not, the individual may not be able to access either food stamp benefits or cash benefits using the New Hampshire EBT card.

• Advise the client that his or her benefits may not be accessible in the individual’s new state of residence. Convert EBT food stamp benefits to the EBT cash account and advise the individual to access those benefits prior to leaving the state; or

• If requested, convert EBT food stamp benefits to cash in the form of a paper check. Mail the paper check to the client’s verified new address.

For assistance in determining the EBT status of any state, contact the New HEIGHTS Help Desk at 223-0263.