Electronic Visit Verification
Information, resources, and training for the implementation of the Electronic Visit Verification system
EVV Go-Live Implementation June 1, 2024
EVV Go-Live Implementation June 1, 2024
As part of our continuous operational review, a decision has been made to extend the EVV hard edit Denial to allow providers more time to finalize recent system changes. We will provide monthly updates and will allow 30 days notification prior to implementing.
Fall 2024: Bi- Weekly Provider meetings are held via a Webinar invitation to providers.
If you’d like to receive an invitation, please send contact information to: EVV@dhhs.nh.gov
Read the NH EVV Go-Live Provider Notice.
Training Information
If you have not attended training, please create an xChange account and register for a training session. Please allow 2 days for approval. EVV trainings are every third Wednesday of the month. Go to Training Information for more information.
Electronic Visit Verification, or EVV, is a requirement under the 21st Century Cures Act, a federal law passed in December of 2016. Under the 21st Century Cures Act, states must implement an electronic system to verify certain home and community based services were delivered in order to continue receiving federal financial support toward the costs of those services.
NH Medicaid Providers that provide the identified services need to submit home care visits through an EVV solution. The state of New Hampshire offers an open model EVV solution that allows the provider to use at no cost or if a provider has their own EVV solution they can send the data to the AuthentiCare aggregator.
NH EVV Provider Forms
If a provider is going to use NH AuthentiCare please complete the NH EVV System Declaration Form.
If a provider is going to use their own EVV solution complete the NH EVV Third-Party Attestation Form.
Submit forms to: evv@dhhs.nh.gov. Subject Line: NH Declaration or NH Attestation
Once these forms have been received. Your third Party EVV Solution will need notify AuthentiCare support via email to authenticare.support@fiserv.com on how they intend on sending their data. Please see Alternate EVV Vendor Information.
Provider Resources
Provider Meeting Information
- 04/27/2023: Presentation
- 06/01/2023: Presentation / Recording
- 06/28/2023: Presentation
- 08/16/2023: Presentation
- 09/06/2023: Presentation
- 10/11/2023: Presentation
- 11/15/2023: Presentation
- 12/07/2023: Presentation
- 01/11/2024: Presentation
- 02/23/2024: Presentation
- 03/15/2024: Presentation
- 04/10/2024: Presentation
- 05/14/2024: Presentation
- 09/12/2024: Minutes
- 10/03/2024: Minutes
- 10/17/2024: Minutes / Presentation
- 10/31/2024: Minutes
NH EVV AuthentiCare Demonstration
- EVV Demonstration Recording (09/06/2023)
Worker Upload Information
Alternate EVV Vendor Information
Update My Provider Information
For provider information updates, please use the NH Medicaid Provider Relations Call Center at 1-866-291-1674 or 603-223-4774, Monday – Friday from 8:00 AM to 5:00 PM
Training Information
In order to complete the training, you’ll need to create an account on Fiserv’s Learning Portal called Xchange*.
Xchange Account Self-Registration Link: https://fiserv.csod.com/selfreg/register.aspx?c=authenticare
Once your account has been approved, you’ll be able to login and register for one or more training classes.
Xchange Login Link: https://fiserv.csod.com/client/fiserv/default.aspx
- Registration for virtual training sessions MUST be completed at least 10 minutes prior to the session's scheduled start time.
*Account approval may take up to 2 business days. However, you will receive an email from Xchange, Fiserv’s Learning Management System, once you are able to sign in to register for training. Read the Xchange Learning Portal User's Guide
Federal law, Subsection l of Section 1903 of the Social Security Act (42 U.S.C. 1396b), requires all states to implement EVV for Medicaid-funded personal care services by January 2020 and home health care services by January 2023. States can select and implement their own EVV design. However, the EVV system must verify: type of service performed; individual receiving the service; date of the service; location of service delivery; individual providing the services and time the service begins and ends.
NH EVV Implementation
New Hampshire worked with our stakeholder community in the first half of 2020 to identify New Hampshire specific EVV design and program requirements. Those requirements were utilized to competitively procure the information system components needed to implement EVV.
NH has contracted with First Data Government Solutions LP to provide the EVV system and data aggregator. Implementation began in January 2023 and the EVV implementation timeline is available below and will be updated as we go.
NH is planning to implement an Open Vendor EVV Design Model. This model gives flexibility to the State to contract with a single EVV vendor, but allows providers and MCOs to use other vendors. The State EVV system could be used by providers that do not have their own EVV solution and will aggregate EVV data from multiple sources for use prior to claims payment.
NH sought a CMS good faith effort exemption for personal care services to request to delay implementation until January 1, 2021, which was approved on November 21, 2019. New Hampshire contracted with Mercer Health & Benefits LLC to assist with stakeholder engagement and identifying EVV business and systems requirements that were used as the foundation for the Request for Proposal (RFP) to procure EVV technology and services. This process took place in 2020.
In October 2022, NH submitted a CMS good faith effort exemption for Home Health Care Services that was approved by CMS on December 1, 2022.
- EVV Market Analysis Report
- Family Friendly Documents (Thanks to NH Family Voices)
Stakeholder Engagement
New Hampshire is committed to the full involvement of recipients, family caregivers, providers and other stakeholders in the planning and implementation of EVV.
March 2023 – EVV Provider Survey to assist DHHS in identifying provider contact information, training needs and how providers currently capture EVV data or plan to in the future. read the survey results.
2020 - Stakeholder meetings and surveys were held in 2020 to obtain feedback from the stakeholder community, identify best practices, and identify needs/requirements to implement EVV. Read the overview of the EVV stakeholder engagement activities.
EVV Distribution List
If you would like to be included in the EVV distribution list, please send this information to EVV@dhhs.nh.gov:
- Name
- Identify your role in EVV (e.g., service recipient, service provider, advocacy group)
- Organization/Company you represent (if applicable)
- Email address
FAQs
Read EVV FAQs (updated May 28, 2024)
Guiding Principles
EVV is guided by the following principles:
- New Hampshire’s approach to EVV will be consistent with federal law.
- EVV will be developed through a collaborative stakeholder process.
- EVV will be developed in a manner that respects recipients and providers, does not alter their Olmstead protections and is minimally burdensome.
- EVV will not change the number of service hours, nor how or where services are delivered.
- Existing information systems will be leveraged for EVV.
- Providers, recipients and other stakeholders will be trained on the use of the EVV system.
Which programs will be impacted by EVV in New Hampshire?
EVV will impact all personal care services and home health care services provided under the state plan and four Home and Community-Based Service (HCBS) waivers.
State plan personal care services and home health care services are predominately managed by the three NH Medicaid Care Management organizations. A small number of recipients still receive services under Medicaid Fee-for-Service, which are paid through the Medicaid Management Information System. Those stakeholders include:
- AmeriHealth Caritas New Hampshire
- New Hampshire Healthy Families
- Well Sense Health Plan
- Medicaid Management Information System – Conduent
The NH Division of Long Term Services and Supports administers personal care services and home health care services provided under Medicaid Home and Community-Based Service (HCBS) programs. Impacted HCBS programs include:
- Acquired Brain Disorder (ABD) Waiver
- Choices for Independence (CFI) Waiver
- Developmental Disabilities (DD) Waiver
- In Home Support (IHS) Waiver for Children with Developmental Disabilities
The NH Bureau of Improvement and Integrity – Program Integrity Unit is charged with monitoring financial claims for NH's Medicaid plan. The Program Integrity Unit will be responsible for monitoring EVV compliance.